Returns, Exchanges & Refunds Policy

At Aura Beauty Collection, every order is carefully prepared and inspected before dispatch. Due to the personal and hygiene-sensitive nature of wigs and hair products, certain return conditions apply.

Change of Mind

Where permitted by applicable law, a change-of-mind return will only be considered if the product is:

• Unworn and unused
• In the same condition in which it was received
• Unwashed and unstyled by the customer
• Free from makeup, fragrance, adhesive, styling products or other signs of use
• Returned with its original packaging and accessories
• Not altered or customised by the customer

Aura Beauty Collection wigs may be pre-plucked as part of our preparation process before dispatch. This forms part of the condition in which the wig is supplied and does not affect return eligibility.

After receiving the wig, the customer must not cut or tint the lace, bleach the knots, further pluck the hairline, apply glue or adhesive, colour or chemically treat the hair, or otherwise alter or customise the wig if they wish to request a change-of-mind return.

For hygiene reasons, we may be unable to accept a change-of-mind return once a wig has been worn, used or altered by the customer, except where otherwise required by applicable law.

Exchanges

Eligible exchanges are subject to product availability.

As some Aura Beauty Collection styles are available in limited quantities, we cannot guarantee that the same wig or style will be available for exchange.

Where an exchange cannot be fulfilled, we will discuss the available options with you in accordance with this policy and applicable consumer law.

Incorrect, Damaged or Defective Items

If you receive an incorrect, damaged or defective product, please contact us as soon as reasonably possible at connect@aurabeautycollection.co.za.

Please provide:

• Your order number
• A description of the issue
• Clear photographs or video showing the product and the issue

Where possible, please do not wear, alter or further use the product while the issue is being assessed.

Nothing in this policy limits your rights under applicable South African consumer law. Where goods are defective or otherwise fail to meet applicable statutory quality requirements, the matter will be handled in accordance with those rights.

Return Approval

Please contact Aura Beauty Collection before returning a product.

Once your return request has been reviewed, we will provide return instructions where applicable.

Returned products may be inspected to verify their condition and the reason for return before an exchange or refund is approved.

Return Shipping

For approved change-of-mind returns where the customer is responsible for returning the product, return delivery costs are the customer’s responsibility, unless otherwise required by applicable law.

Where Aura Beauty Collection supplied an incorrect product, or where goods qualify for a remedy because they are defective or otherwise fail to meet applicable statutory requirements, return costs will be handled in accordance with applicable consumer law.

Refunds

Once an approved return has been received and assessed, we will notify you of the outcome.

If a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Original delivery charges and return delivery charges are not refundable for ordinary change-of-mind returns, except where otherwise required by applicable law.

Product Appearance & Natural Variations

Please note that the appearance of a wig may vary slightly due to lighting, photography, screen settings and the natural characteristics of the hair or fibre.

Minor variations in colour, curl or wave pattern, texture or appearance do not necessarily mean that a product is defective. Each concern will be assessed according to the product description, condition and applicable consumer law.

Contact Us

For return, exchange or refund enquiries, please contact:

connect@aurabeautycollection.co.za

Please include your order number so we can assist you efficiently.

This policy does not exclude, restrict or replace any rights or remedies available to consumers under applicable South African law.